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The GreenPocket Customer Day for existing customers took place for the first time on 20 September. The day centred around the energy management software for corporate customers and was filled with exciting conversations, interesting discussions and a first-class exchange of ideas. A total of ten of our current existing customers were guided through the day by GreenPocket colleagues from project, product and sales management.
The doors opened at 8.30 am: The first GreenPocket customer day could begin. In order to start the day with anticipation and dynamism, catering was provided. After the introductory round, our CEO Dr Thomas Goette started with an introductory keynote speech, laying the foundation for the day: energy transparency as the key to combating climate change or as a digital tool for modern municipalities, innovations through the EnEfG and the GNDEW, e.g. the introduction of dynamic tariffs, were just some of the topics that were discussed several times over the course of the day.
Known challenges in the introduction of energy management
The first block dealt with the topic of sales and marketing. Municipal utilities and energy suppliers are obliged to introduce energy management software, but often fail when it comes to marketing, meaning that customers either don't know the software at all or don't know it well enough. The first block of the customer day therefore focussed on various sales concepts, pricing and sales and marketing documents. This was followed by a discussion on why it is important to integrate the customer expertise of the sales department at an early stage and to work on the introduction in an interdisciplinary manner.
We continued with a report from Stadtwerke Düsseldorf on their experience with data integration and interfaces, the challenges they faced when connecting the software and the opportunities that can be utilised. After a further report from our Head of Project Management Stephan, which focussed primarily on the transmission paths for consumption data and master data from our customers and their dependency on the data formats used, there was an open discussion about where there are currently still difficulties, what experiences have been made so far, what needs exist in this regard and where we can start working together in a targeted manner.
More product knowledge after the lunch break
At lunchtime, the relaxed break was used to help oneself to the buffet to one's heart's content and to network. As the customer day created an initial point of contact between the different customers, it was possible to find common ground, which was also the subject of lively discussions.
After refreshments, the programme continued with customer-specific training courses on the GreenPocket software. Various training courses for end customers and clients were presented. In the interactive discussion that followed, there was an exchange of views on where training is needed, how difficulties can be overcome and how knowledge can be shared correctly. Stadtwerke Gießen also presented their experiences of how they have benefited from various training courses and how they have been able to improve and intensify product utilisation.
The last and longest topic block focussed on use cases and features of our energy management software. Firstly, Dortmunder Energie- und Wasserversorgung (DEW21), our investor and long-standing existing customer, presented their experience report on specific use cases of the energy management software. Our Product Owner Jens then presented the new functions: For example, that our alarms can now be set to feed-in and production measuring points so that PV systems can also be monitored. We also teased our new flexible reporting feature, e.g. for municipal customers, which is designed to make mandatory reporting as simple as possible.
Afterwards, there was again plenty of time for discussion and dialogue. This allowed our customers to ask questions and make requests about the roadmap and develop a sound understanding of the software.
The end of a successful day and looking forward to Customer Day 2024!
After the 8-hour day, it was clear that the day was a complete success for both the participants and GreenPocket. The customers were able to take away many new insights, particularly from the discussions and dialogue, and we were also able to get to know our customers better and take away new ideas. Contact information was actively exchanged so that we can stay in touch after the customer day.
We are delighted that this day was so successful for everyone involved and are already in the middle of planning for the 2024 Existing Customer Day:
* Save The Date: 24. - 25. September 2024 *
* Für eine leichtere Lesbarkeit verwenden wir für Personengruppen das generische Maskulinum ("Benutzer", "Kunden" etc.). Selbstverständlich sind aber ausdrücklich alle Geschlechteridentitäten gemeint.
